We typically dispatch items within 1 to 3 business days of receiving an order.
From that point, it takes:
Shipping Policy
HOW LONG IS THE SHIPPING TIME?
- 3 to 7 business days for UK orders.
- 5 to 10 business days for USA and Canada orders.
- 5 to 10 business days to arrive to other European countries.
- 7 to 15 business days to arrive to any other country (if the international shipping is available)
- 5 to 10 business days to arrive to other European countries.
- 7 to 15 business days to arrive to any other country (if the international shipping is available)
WILL I RECEIVE A TRACKING NUMBER?
As soon as your order ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.
If you don't receive a shipping confirmation email with your tracking info within the next 5 days after your purchase, please contact us for assistance if you have any questions about the shipping time.
I JUST PLACED AN ORDER, WHEN WILL I RECEIVE THE TRACKING NUMBER?
Once your order dispatched, you will receive your tracking number by email or SMS.
WHEN MY ORDER WILL BE DISPATCHED?
Please allow 1-5 business days of processing time to dispatch your order.
CAN I CANCEL MY ORDER Any Time?
You can cancel your order withen the next 24hours with no penalty! All you need to do is send us an email to support@purpleheroes.com
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply notify us immediately via email at support@purpleheroes.com with the correct information. We can correct this within 24 hours of the order.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If you have any other question, please feel free to contact us at support@purpleheroes.com